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Terms and Conditions

Course Bookings

Public Course bookings

Bookings can be made by phone, email or online (PayPal). All bookings are confirmed by Cognet Limited by email or post (if email is not available) which includes a copy of our Terms and Conditions.

Payment in full is required prior to the course to secure your course place. Payment can be made by over the phone by credit or debit card (We are PCI DSS compliant with Trustwave and SaferPayments) or by cheque made payable to Cognet Limited.

Public Course Cancellations or non-attendance

All cancellations will only be accepted in writing (Letter/email). All cancellation costs /refunds are based on the course place fee:

More than 14 days prior to the course – no charge

Between 7 and 13 days prior to the course – 45% refund

Less than 7 days prior to the course – No refund

Non-attendance will be accepted as a cancellation less than 7 days prior to the course – No Refund

Cognet Limited reserves the right to cancel a public course due to low numbers, sickness, adverse weather conditions or any other unforeseen circumstances. Cognet will reimburse all payments received within 28 days (or sooner when possible).

On-site Course Bookings

Bookings can be made by phone, email. All bookings are confirmed by Cognet Limited by email or post (if email is not available) which includes a copy of our Terms and Conditions.

Payment is by invoice raised after the course, payable within 28 days of the invoice date.

For on-site courses venues are provided by and when necessary paid for by the customer unless otherwise agreed with Cognet Limited.

Certification

Cognet reserves the right to retain all certificates until payment is received in full or unless otherwise agreed.

Replacement Certificates:

Certificates will be replaced free of charge if Cognet are responsible for errors, omissions or if lost in transit between us and the recipient.

All other replacement certificates will be charged:

Cognet Certification – £5.00 plus VAT (includes postage)

Awarding Body Certification – per certificate:

CIEH/HABC/QA – £25.00 plus VAT (Includes postage)

EDI/Pearson – £30.00 plus VAT (Includes postage)

 

Additional Charges for First Aid Awarding Body Certification

If QCF qualification are required there is an additional charge per person over and above our quoted course price:

Level 2 Qualification – £5.00 plus VAT per person

Level 3 Qualification – £10.00 plus VAT per person

 

For further details about any of the above terms and conditions please contact us.